Return & Exchange Policy

Return Eligibility
To ensure product hygiene and the shopping experience of our customers, certain intimate apparel items may not be eligible for return or exchange.

Defective or Damaged Items
If you receive an item with a manufacturing defect or quality issue, please contact us as soon as possible after receiving your order, and provide your order details along with photos of the item. We will assist you accordingly based on the actual circumstances.

Sizing Issues
If you are unsure about your size, please consult the size guide available on the product page before making your purchase.

Conditions Not Accepted for Return or Exchange

1. The item has been worn.

2. The item has been washed.

3. The item shows visible signs of use.

4. The packaging or tags are damaged.

5. The item has been damaged due to personal reasons.